The Killingworth Library is excited to announce that we will be offering “no contact” curbside service to Killingworth residents starting Monday, June 1, 2020:
Monday, Tuesday, Thursday, Friday: 12:00 noon – 6:00 p.m.
Wednesday: 10:00 a.m. – 4:00 p.m.
Saturday: 10:00 a.m. – 1:00 p.m.
How will I be able to get items?
- Place hold requests through your Killingworth Library account or
- Phone: 860-663-2000 Available Monday – Friday, 10 am – 4:00 pm or
- mail@killingworthlibrary.org
In addition to item title and author (if applicable) please include a name and phone number so we may call you to confirm that your request is ready.
What will I be able to check out?
- At the present time only items that belong to Killingworth Library can be checked out; inter-library loan is currently not available.
- In order to ensure maximum availability and fairness, patrons will be able to check out no more than 5 “new” items per visit, with total items checked out limited to 10 per patron.
How will I know that my request is ready?
Staff will phone you when your request is ready for pick-up and will schedule a time for pickup.
How do I return items?
Please return items via our book drop. Staff will not accept returned items in person. Returned items will be quarantined for 4 days before being checked in. Fines will not be charged to accounts while we are providing curbside service.
What if I am homebound due to health or mobility issues (not related to COVID-19)?
If you cannot make the trip to the library because of health or mobility limitations, please call us and we will arrange for a volunteer to deliver the items to you.
What if I have no internet access and depend on the library’s PCs?
The library has a small number of Chromebooks on loan which may be reserved for checkout.
The Curbside Pickup Process – pickup table will be outside the library’s main doors
- Patron requests item(s) through library website or by calling or emailing the library.
- Staff verifies availability, pulls items, checks them out, and schedules appointment. Patrons without cell phones will be asked to provide the make/model/color of car.
- Checked out items are placed in plastic bag with patron’s name and scheduled pickup time; placed in staging area.
- Patron arrives and either calls staff or honks horn (if no cell); remains in car until item(s) is placed on table.
- Staff member places item on table just outside library’s main doors, returns inside.
- Patron exits car and retrieves item. Items to be returned are placed by the patron in the library drop box.
For your safety and ours
- Please wait in your car until no one is near the table before retrieving your items. Please wear a mask when retrieving your materials, and refrain from touching anything other than your items.
- Please do not drive to the library unannounced; the building is open to a very limited number of staff only. We are scheduling pickup times and cannot provide “on the spot” service. We will be making every effort to fulfill your requests as soon as possible.
- If you have symptoms of COVID-19, please wait to return library items to the book drop until every member of your household has been symptom-free for a minimum of 2 weeks. Remember, no fines are accruing on materials at this time.
- Although we take many safety precautions when handling materials, we cannot guarantee that items are completely virus-free. Please use this service at your own risk.
We have not yet determined when the building will reopen but rest assured that we look forward to serving you curbside – we have missed our patrons!
