Submitted by Tricia Modifica
(October 19, 2023) — As Eversource continues to modernize the electric system to increase reliable service and benefits for its customers, the energy company is focusing on investing in Advanced Meter Infrastructure (AMI). AMI smart meters provide several new capabilities that enable customers to better understand and control their energy use and bill. The new technology also provides automatic, real-time information to Eversource when a power outage happens, eliminating the need for customers to report the outage and enabling the company to respond and restore the power interruption more quickly outside of a major storm.
“In the world of electric meters, this is like replacing an old flip phone with a smartphone,” said Senior Vice President of Customer Operations, Digital Strategy and Chief Customer Officer Jared Lawrence. “These smart meters are far more advanced, functional, and useful to both customers and the company. They enable customers to see their usage information in real time—including how they use power, how much they use and at what times of the day—giving them the ability to take steps to reduce their energy consumption and bill.”
Eversource’s proposal has multiple aims, leading with the need to balance smart meter implementation with customer affordability, the need for “ready and willing” collaboration among all stakeholders to maximize the benefits of the program, and the recognition that this technology serves the state well in reaching its goals to fight the devastating effects of climate change.
