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HomeBusinessConnecticut Water Unveils New Customer Service Website

Connecticut Water Unveils New Customer Service Website

Submitted by Daniel Meaney

(August 21, 2023) — In keeping with its commitment to deliver high water quality, as well as meaningful support for communities and customers, Connecticut Water Company announces the launch of its newly redesigned website.

After several months in development, the new website, ctwater.com, offers easy access to essential information and rich content that provides customers transparent information about their drinking water and intuitive self-serve tools for account maintenance.

As members of the communities the company serves, Connecticut Water’s longtime commitment to provide a friendlier utility experience was at the forefront of the redesign. Connecticut Water partnered with Mintz + Hoke, an advertising agency based in Avon, to design and develop the new website. With a customer-first experience in mind, the revamped website features an improved user experience, a modern design and new functionality and utility.

The website layout places emphasis on being a self-serve customer interface. Customers can now easily access e-bill pay and quickly find information and resources pertinent to their water services in the new Help Center, including FAQs, water quality reports and more.

“We are thrilled to unveil our new site and excited about its ability to better serve our customers. In addition to the intuitive experience that the website provides, we’re happy to now offer more translation and accessibility tools to serve all of our customers and communities in the way that works best for them,” said Michelle Williams, Vice President of Customer Service and Communications at Connecticut Water. “Our website is now designed to be user-friendly and highlight information important to our customers, making it easier for them to quickly navigate and find the information they need.”

Connecticut Water is a public water utility that is regulated by the Connecticut Public Utilities Regulatory Authority. The company provides water service to more than 106,000 customers in sixty Connecticut towns, including Haddam and Killingworth.

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