Submitted by Mitch Gross, Eversource.
BERLIN, Conn. (Nov. 20, 2020) – With COVID-19 cases rising in Connecticut and experts forecasting continued increases through the holiday season, Eversource today announced that it will suspend disconnect activities for customer nonpayment.
“With COVID-19 surging and the holidays approaching, suspending electric service disconnections for our customers is a step that will make a big difference during the holiday season,” said Eversource Vice President of Customer Operations Jessica Cain. “At the same time, we remain focused on working individually with our customers to help them reduce their energy use, enroll in one of our flexible payment programs or connect with other options to help. We’ll continue working with our regulators, elected officials and other stakeholders as the pandemic persists to evaluate next steps for resuming collections activities in an appropriate timeframe.”
