Submitted by Mitch Gross, Eversource.
BERLIN, Conn. (Oct. 15, 2020) – As the COVID-19 pandemic continues to evolve, Eversource is reminding customers about the various payment arrangements available to help during this uncertain time. The energy company offers several assistance programs, including the Matching Payment Program (MPP), which enables qualifying customers to reduce their past due balance with affordable monthly payments – as low as $50 for customers receiving public assistance benefits. Eversource will match the customer’s payment and the amount of energy assistance dollars a customer receives, until their account is down to a zero balance.
- COVID-19 Payment Program – Customers can pay past-due balances in flexible payment plans for up to 24 months. Once an active payment arrangement has been arranged, the account will be protected from service disconnection for the duration of the payment plan.
- Budget Billing – Customers pay a pre-determined monthly amount based on their average monthly bills to avoid drastic peaks during months of high energy use.
- Payment Plans – Customers with a past-due balance or late with a payment can set up a payment arrangement and should contact Eversource to do so.
- Winter Protection – Customer’s account is protected from service disconnection November 1st through May 1st regardless of bill payment status, with no late payment charges.
- New Start – Customers can reduce or eliminate their outstanding balance in as little as 12 months when they make on-time monthly payments and Eversource will make up the difference.
- Matching Payment – Customers apply for the Connecticut Energy Assistance Program (CEAP), then determine the amount of money they can afford to pay each month and set up the payment arrangement with Eversource. For every dollar a customer pays toward their bill by the agreed-upon time each month, a dollar will be credited to their past-due amount.
- Sign up for Home Energy SolutionsSM – A certified technician checks a customer’s home in-person or virtually via a phone or video call to identify places it can be tightened up to save money and energy. If the assessment is done virtually, LED bulbs and other energy saving products are mailed to the customer and the technician schedules a follow-up visit for a later date to complete improvements such as sealing up drafty doors and windows and closing air gaps around pipes. This service is normally $75 but is currently being offered at no cost.
- Create an online energy savings plan – Customers can better understand and manage their energy usage and costs. Customers should visit Eversource.com to create an energy savings plan.